Customers may appeal their stormwater utility fee for the following reasons:
- exempt property assessed a charge
- an incorrect determination of impervious area
- stormwater charges for the same property charged to multiple accounts
- the property falls outside the City's jurisdictional area
All appeals must be made in writing (in letter form with a signature), and must be made within 30 days from the date of the utility billing statement being disputed. Utility bills more than 30 days old can not be appealed. Appeals should clearly identify the following:
-the utility billing account which is the subject of the appeal
-the date of the utility bill being appealed
-the reason for the appeal, and
-all pertinent information necessary to support the claim (ex. photos, maps, as-builts, etc.)
Written appeals can be submitted by mail, email, or in person to the following:
City of Lewisville
Director of Public Services
Attn: Stormwater Appeals
P.O. Box 299002
Lewisville, TX 75029-9002
stormwater_col@cityoflewisville.com
Dept. of Public Services