Neighborhood Resource Officers

• What does that mean to you?

  Your N.R.O. is dedicated to improving your neighborhood's quality of life and safety.  If you are thinking about a Neighborhood Watch program, Crime Prevention advice, National Night Out, or any other community interaction to make your neighborhood safer; your N.R.O. is here to help.

  It means that when you have a non-emergency police concern in your neighborhood, you know whom to call for help or information. The N.R.O. responds to individual requests for assistance that do not require emergency response.
  
  The NRO in your area can directly engage with you via the City of Lewisville’s OurLewisvilleTX mobile app. The App as well as the desktop version- Desktop OurLewisvilleTX is great for reporting non-emergency issues such as parking (overweight vehicles, parking wrong way, etc.), animal concerns (dead animal on the roadway), building concerns (construction concerns, permits, signs, etc.) health concern (food related, restaurants) needing an extra Traffic patrol for speeders, sprinkler use during water restriction, questions for a city department. When you do not know what department to direct a question the people assigned to the app will ensure it goes to the correct department.

• Should I call my N.R.O. if I have an emergency?

  No, the N.R.O. may not be immediately available to respond. The officer may be assisting another citizen or working other hours. You should always dial 9-1-1 if there is an immediate need for police, fire, or emergency medical services. N.R.O.s have varying schedules and may take more than one business day to get back in touch with you.

• How can I find out who my N.R.O. is?

  Easy. Use our interactive map (type in your address and find your N.R.O. information).

• What does my N.R.O. do for me?

  The N.R.O. works with citizens, civic groups, schools, and other organizations to organize and evaluate effective crime prevention programs. The N.R.O. is a liaison between the community and the Lewisville Police Department, establishing a partnership between individuals or groups and the Police Department.

• What can the N.R.O. do for local businesses?

  The Neighborhood Resource Officer is responsible for helping local businesses. Your N.R.O. can help coordinate education, information, and instruction on shoplifting, fraud, bad checks, and burglary, as well as how to create a safe working environment. Each N.R.O. is trained to provide crime prevention surveys for businesses, which may deter future crime.

• What type of training can an N.R.O. provide?

  N.R.O.s are TCOLE-qualified instructors and may provide information and training on a variety of topics, such as scams, frauds, internet safety, C.R.A.S.E. (Civilian Response to Active Shooter Events), and burglary prevention.

• How do I request an NRO for training, education, an event, or an activity?

  The N.R.O. unit has a busy calendar, to get your training, event, or activity on it please complete the Request an Officer Form. Not all requests will be able to be scheduled but you will get a response from an N.R.O.
  

• Will an NRO come to an event/activity we have?

  Yes, the N.R.O. Unit is our Community Resource Unit and we are happy to visit your event, activity, fundraiser, block party, book reading, or career day. Please fill out this form: Request an Officer  (Not every request will be filled, but we will do our best to schedule you in).

• What is Neighborhood Watch?

  Neighborhood Watch is a program designed to encourage neighbors to help neighbors. Know your neighbors and band together to report unusual activity. Neighborhood Watch programs serve many purposes. They provide a networking structure for neighbors to communicate with each other, and in so doing, create a safer neighborhood. A forum is provided through scheduled meetings where citizens can be educated about crime trends, patterns, and prevention tips. It also allows citizens to educate the Police Department and the City of Lewisville as to those areas of concern that they feel should be addressed by the City.
  
  Many neighbors have taken to the internet for sharing information about neighborhoods, using apps like Neighbors App (by Ring), nextdoor, and Facebook has a variety of pages and groups for information sharing.