The Lewisville Police Department will fairly and objectively investigate all allegations of police misconduct in order to ensure the integrity of the Department.

If you have a complaint against a Lewisville Police Department employee, following these procedures will ensure a prompt and efficient investigation.

The Lewisville Police Department classifies complaints as either “Class I” or “Class II” complaints.

Class I complaints consist of serious misconduct allegations and include:

1. Civil Rights Violations
2. Excessive Force
3. Criminal Activity
4. Death or injury of any person in police custody
5. Discharge of firearm
6. Any other violation which could result in termination

If your complaint falls into this category, the Internal Affairs Unit of the Lewisville Police Department will more than likely be responsible for the investigation. Section 614.022 of the Texas Government Code states for a complaint to be considered it must be:

1. In writing; and
2. Signed by the person making the complaint.

Download a copy of our Complaint form here. [PDF]

Please sign your complaint and mail to:
Lewisville Police Department
Attention: Internal Affairs Division
P.O. Box 299002
Lewisville, Texas 75029-9002

You may also hand deliver the complaint to:
Police Administration
1955 Lakeway Dr. Ste 230
Lewisville, Texas 75057

Any questions concerning Internal Affair complaints should be directed to Inv. Billy Wilson at 972.219.3626.

Class II complaints consist of minor misconduct and include:

1. Discourtesy
2. Poor job performance
3. Driving complaints
4. Improper procedures which typically result in counseling or letter of reprimand.

Class II complaints should be directed to the on-duty patrol Watch Commander. You can contact this supervisor by calling 972.219.3645.

Note: Complaints filed directly with the Internal Affairs Division which do not constitute Class I complaints, will be forwarded to the appropriate supervisor for investigation and follow-up.

Individuals, who intentionally file complaints which are known to be false, are subject to criminal penalties.

All complaints will be investigated thoroughly and completed as quickly as possible. The outcome of the respective investigations will be made known to the complainant in writing, telephone, or other form of electronic communication.